Is Shipping Free?

Yes, shipping is free for the lower 48 continental states. Other US territories like Hawaii, Puerto Rico, Virgin Islands, etc. will need separate arrangements & fees for shipping.

If I order today, when will I receive my Water Heater?

For commercial Units we ship within 1–2 business days via LTL with liftgate. Transit time is 2–6 business days. Parts and tankless units ship same day if ordered before 2pm ET via UPS Ground (3–6 business days).

Can I Expedite or Pick-up my order?

Yes, pickup is possible at our warehouses with inventory. Orders must be pre-processed. For expedited services (same-day, 2-day), contact us for a custom shipping quote.

How does “EXPEDITED DELIVERY” work?

Expedited delivery (Same day or 2-day) offers faster delivery using express LTL or dedicated trucks. Rates are usually fixed per shipment, not per unit. Call us for a quote and ETA.

How many years of warranty do I get?

Most units come with a 3-year limited warranty, with the option to extend an additional 2 years (5 total) for a fee via the "Extended Warranty" option on the product page.

Do you charge sales tax?

We currently charge sales tax in several states. Contact us for the latest list or view it on our website.

Do you charge credit card fees?

No, we do not charge any credit card processing fees.

What size Rheem commercial water heater do I need for my business?

It depends on usage. Small businesses may need 50–75 gal tanks. Large hotels or schools may require 100 gal or tankless units like Eemax models for high demand.

How long do Rheem commercial water heaters last?

They last 15–20 years with regular maintenance such as flushing and inspections.

How can I tell if my commercial water heater is going bad?

Watch for temperature changes, noises, or leaks. These may signal thermostat, sediment, or tank issues.

Why is my Rheem commercial water heater not producing hot water?

Check electric breakers or gas supply. Electric models may have a tripped breaker; gas units may have pilot issues. Also check the thermostat.

How can I maintain my Rheem commercial water heater?

Flush annually, check the anode rod, and monitor for corrosion or leaks to keep your unit in top shape.

What are the benefits of a high-efficiency Rheem commercial water heater?

Models like the Triton offer lower energy bills, fast recovery, long life, and Wi-Fi monitoring. Energy Star rated and ideal for all business sizes.